por favor deseo saber desde colombia que puedo hacer para dar soluciodesde a un cambio de nombre de un tiquete para EEUU
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Bravo to American Airways for providing the shock maximize to your workers. Rather than cowering towards the disgruntled passenger on todays La Guardia flight. Just because some attendents were being cheerful and wished him a really Merry Xmas. Really ?? It’s about time we took back our best wishes and grumpy individuals just continue to be from the planes and preserve their opinions to by themselves.
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The definition of customer service at American Airways is not really outlined in almost any recognised conditions. It does not tackle The client or indicate any service whatsoever. My daughter, touring solo, experienced the recent expertise of waiting in line at Heathrow so very long to check in that she skipped the checkin by two MINUTES Even though the aircraft was with the gate for another 45 minutes. The agent, And that i use that term generously, necessary she invest in another ticket for your later on flight in a cost of an extra $300. Then proceded to tell her the seat can be assigned for the gate. Alright, issue fixed. You believe! In the event the gate is assigned she goes to have her seat assigned as well as ‘AGENT’ who'd not permit her on the very first flight cancelled her seat on both of those the primary and next flight following taking her money! So she wasn’t off that first flight nonetheless, THE AGENT took her off! And now she wasn’t on the second flight for which she compensated more cash. Luckily we have been in interaction and he or she spoke using a supervisor who released a seat to her. When she requested who had cancelled the her reservation, they stated they didn't know. This all occurred inside of a a few hour period. She eventually boarded 15 minutes in advance of departure, I hope. So my husband And that i contacted American Airways to substantiate if she was capable of get around the aircraft and who experienced cancelled her flight, since there was a economical transaction and no fiscal transaction takes place with out a file of who established it, a person would think, for accounting and theft safety needs alone. My partner called to start with and spoke to JAYNE FUENTES, a supervisor who after a long discussion gave us NO Data. She could not tell us if my daughter got a seat about the flight, obtained on the aircraft, or who bungled the additional buy. She actually claimed that ‘They can be open up terminals and they do not sign-up that's reserving or accepting payment to get a seat reservation.’ That is definitely exact accounting in your case. So my partner thanked her politely for all her help at which stage I stated JAYNE FUENTES instructed us absolutely nothing she was of no help in the least. Then I referred to as American Airlines and spoke to a different supervisor, JANE GRAY, a one that really should not be permitted to remedy phones inside a jail.
We are certainly disappointed aiming to learn about our gain miles. Account figures BBB88568 and 18NH898. We had been scheduled to fly to India March 2012 and all flights to India had been canceled. We have to know our miles position and if any miles are already canceled we want them reinstated.
Upon arrival in Panama with flight AA959 one of the two luggages, a Roncato luggage, ( shots attached ) value €189 arrived broken. go to these guys I quickly went to the appropriate office Within the airport, wherever the only comment was that they handed me a « checking Post Hurt recognize », which I enclose herewith. I used the following day shopping for a different luggage and looking to get in touch together with your places of work through the telephone quantities indicated about the reported doc without, nevertheless, getting any reply – the cellular phone isn't answered and the line goes blank following many minutes of waiting, regardless of which variety I dial. I Hence continue my vacation and upon my arrival in Miami airport for my return vacation (flight AA2198 on March 24) I all over again make an effort to Make contact with your Business office on the airport, but the only guidance they might give me was to difficulty a grievance by means of your web site, which I am now accomplishing. Aside from the above mentioned, I do have One more – and possibly much more major – criticism. At some time of my reservation I compensated an additional $88 ($44 Just about every) for additional consolation seats. To my shock, the seats turned out to become the traditional – no excess – seats.
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I am emailing this comment to you so that AA may possibly much better have the capacity to motivate staff to generally be much more courteous when issues go Incorrect.Purchaser service may make such a distinction for people utilizing your service.
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PS I had her on the return flight and it had been evenm much better she lives from the Phillie space and I lived in precisely the same space for few decades so we had a conversation about that .